Our reseller is in the mid-west of the USA. I think Softimage has some deal that you have to buy from your local reseller. So I dont think that it would be helpful to people on this board to call these guys.
But my advise would be to get on the phone with your reseller and SCREAM bloody murder about why is it taking so long.
Maybe they can get on the phone to Soft on your behalf and jump start things.
4 weeks is way too long. I would be dialing like a mad man until I got some answers!
GL
Vmpre