Bonjour KiFe,
Go in Matter > Preview > Setup
Increase the Ray Trace Depth to 10, then exit.
Go in Matter > Render > Options
In Ray Depth, put 5/5/10, then exit.
Make sure that your light casts raytraced shadows, if any.
Have you checked that all your pieces (glass and ice cubes) have Caustics properties, and they are set to be transmitters and receivers?
I don't want to sound haughty with these basic tips, I just check that everything is properly set 
Hope this helps
Salutations - Cheers
Bernard Lebel