Win2K Blue Screen: Kmode_exception_not_handled

Archived
1

I’m running Maya 4. It ran great on NT. When I upgraded to Win2K Maya crashes the system pretty often (every 10 minutes or so). The files I’m working on are not very complex (going through basic bones tutorial in Mastering Maya 3).

The blue screen error message is:STOP: 0x0000001E : (0xC000009A, xxxxxxxx, xxxxxxxx, xxxxxxxx)
KMODE_EXCEPTION_NOT_HANDLED

MS support says:

The information in this article applies to:

Microsoft Windows NT Server versions 3.51 , 4.0
Microsoft Windows NT Workstation versions 3.51 , 4.0

When you run some programs, you may receive the following error message:

STOP: 0x0000001E : (0xC000009A, xxxxxxxx, xxxxxxxx, xxxxxxxx)
KMODE_EXCEPTION_NOT_HANDLED

CAUSE
This behavior can occur when you run a program that puts a high number of locks on a file. To hold locks, the file system allocates memory from the NonPagedPool. If the NonPagedPool is exhausted, critical allocations requested by other system components cannot be satisfied, generating the STOP error message.

The funny thing is that I’m running Win2K not NT. There are multiple support listings on the MS support website for the message:

KMODE_EXCEPTION_NOT_HANDLED

but they all seem to pertain to NT.

I reloaded Service Pack 2 and I’m still getting the same crash and message.

Is there a setting to increase the "NonPagedPool " It’s not that my system is underpowered. It’s a 800 Mhz with 128 MB of Ram and a GeForce2 video card (I know Maya wants something better than the GeForce2, but it was working OK on NT).

Any suggestions?

2

What version of Maya are you trying to run on w2k? Not all versions of Maya were made to be backwards compatible. Your Geforce 2 card drivers could be the problem. It’s not supported for Maya but you may try downloading updated nVidia Detonator drivers to see if that solves your problem. Also, w2k and XP are both based on the NT kernel so that is why you are getting a reference to NT. There are significant differences though and if you are running a Maya version that is like Maya 1 or 2 then you should go back to using NT 4.

3

Thanks for the post. I am running Maya 4 and I know that it ran fine on another Dell running Win2K. Also I do have the newest nVidia driver (detonator) installed. I was not getting the crashes using this nVidia card running NT, although I was (obviously) using a different driver.

Thanks again for the advice

4

The problem ended up being my video driver. nVidia put a new driver on its website very recently and this seems to have fixed the problem.